Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it.
To return any item, you can contact us at support@dawenha.com
If your return is accepted, we’ll send you instructions on how to send back your package.
You can always contact us for any return questions at support@dawenha.com
Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
non-returnable itemsUnfortunately, we cannot accept returns on sale items or gift cards.
ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original
payment method.
Please note that it may take some time for your bank or credit card company to process and post the refund.